How do I order from Shein?

Shein has a South Africa site https://za.shein.com/ plus an app. The app is easy to use and navigate.

Is Shein's quality good?

Shein sells everything from clothing to homeware for men, women and children. Quality is highly dependent on the item being purchased, material composition plus reviews from previous buyers should give an indication.

How do I know what size to choose?

There is a detailed size chart provided per item, and buyers share their measurements, sizes purchased, how it fits (true to size, small, big) and pictures which should help you choose the appropriate size.

Can I pay with cash on delivery for my order?

No, you have to pay on the Shein site for your order to be placed and shipped.

How do I get a Shein discount code?

There are always specials and codes on their website and app.

How long does Shein take to deliver?

Delivery is approximately 2-3 weeks, shipped from China. An estimate is provided when you place your order. The items in your order also influence the delivery time.

How much is Shein shipping to South Africa?

R150 for orders below R590. R75 for orders between R590 & R1050. Free for orders over R1050.

Which courier does Shein use for South Africa?

Buffalo Logistics and Aramex are the common couriers used by Shein. You cannot choose which one couriers your package though.

My order said free shipping, do I still need to pay for anything after?

Yes, you will get a notification (email, SMS) to pay for customs duty due to importing goods purchased outside of South Africa.

I got an email and SMS to pay for customs duty, is this legitimate?

Yes, this is legitimate. If you do not pay it, your parcel will not get processed when it arrives in South Africa.

Can I get a refund from Shein for customs duty paid on my order?

No, Shein no longer refunds half of the amount that was paid for customs.

How long after paying customs duty will it take for my order to arrive?

The estimated time that Shein provided is the timeline to anticipate for your order to arrive.

I ordered over a month ago and I still have not received my order.

Shein always provides an estimate on when your order will arrive. There could be a delay due to peak sale season e.g. Black Friday, Christmas. Always check the tracking status provided with your order or contact Shein support by going to your Shein profile.

My parcel has arrived in South Africa and I want to collect it, where is the depot?

It is unlikely you can collect your package directly from the courier. If the courier has still not delivered, contact them directly. Contact details should be available from the email sent regarding custom duties.

Does Shein deliver to your door in South Africa?

Yes, when you place your order, the delivery address you provide is where the order will be delivered to.

The status on my order says failed to deliver, what happens now?

Try to contact the courier company that has your package. You would have received an initial email from them stating that the order is on its way to you.

I received an incomplete/wrong order, what can I do?

You will need to contact Shein support directly to assist.

I want to return an item(s) I ordered, how do I do this?

Shein returns are at your own expense therefore you pay for the shipping. You need to return the item(s) within 30 days of receipt. To initiate the process, go to the order and select the items you want to return. The rest of the process including the address to ship to will be provided by Shein. Further guidance here.

How do I contact Shein?

You can only contact Shein through your profile and selecting Support. No email or contact number is publicly available.